Est. 1837   

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Returns Policy

Returns Policy 

 

Simmonds has both a Retail and Online side to the business. For convenience any purchases can be returned to our Customer Service Centre, a School Shop or Simmonds in Tunbridge Wells. To seek further guidance regarding a return please speak to Customer Services during office hours on 01892 837202.

 

Shipping Policy 

 ·         Post and packing is free on all orders delivered within the UK.

 ·         Despatch will normally be made within 5 working days of receipt of the order, unless otherwise specified on the Web Site at the point of ordering.

 ·         Our standard delivery will be made via 2nd Class Royal Mail.

 ·         Parcels sent via standard Royal Mail are not tracked and therefore do not require signing for.  

 ·         Simmonds may opt to use the Royal Mail Recorded Delivery Service if a parcel exceeds a value of £100 or other circumstances indicate the need for this service to be used.

 ·         Please note that we reserve the right not to deliver an order if we believe the address not to be secure, for example to a communal postal address or PO box number.

 ·         In the event that a parcel was despatched by S Simmonds & Son Ltd. but not received by you in the first instance, please may we ask you to:

   o   Check if someone else at your address has accepted your parcel. 

   o   Look around the delivery location. Your parcel may have been left with a neighbour     close by or in a safe dry place like a porch or garage. 

   o   Look for a notification of an attempted delivery. You may find an attempted delivery notice in your letter box or on your doorstep. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.

   o   Speak to your regular post person who may be able to help locate the parcel.

   o   Contact Royal Mail / the carrier if there is still no sign of the parcel.

·         In the event that a parcel is not found then after a reasonable time has elapsed, you can cancel your order under the Distance Selling Regulations and receive a full refund. You may also request that replacements goods are sent and these may be despatched at the discretion of S Simmonds & Son Ltd.

·         Please note that S Simmonds & Son Ltd. needs to ensure that unwarranted claims are not made and as such we retain the right to request further information from the claimant and to refuse claims that we suspect are unwarranted. Reasonable time is deemed to be 28 days from despatch of your order.

·         By placing an order to be despatched / delivered by S Simmonds & Son Ltd. customers are deemed to have read and accepted the above conditions. 

 

 

Faulty Goods:

 

The quality of our uniform is very important to us and we are very keen to address any faulty items.

  1. Returns require proof of purchase which can be in the form of a receipt if it was bought from a branch or an order ID number if bought online.
  2. If goods are faulty please notify us as soon as you become aware of the problem.
  3. If the garment has been worn please clean it before returning it to us. This is to ensure we comply with our Health and Safety policy and without cleaning we cannot process your claim.
  4. Once we have seen the garment or item that is faulty we will exchange, refund or if appropriate repair it. This will depend on the fault and how long ago it was purchased.
  5. If it is not possible to send replacement goods, we will ensure that the price of the goods and postage costs paid by you are refunded.

    6.  Simmonds cannot be held responsible for the loss or non-delivery of returned  merchandise, whether faulty or otherwise and we would recommend you obtain a proof of  postage document from your service provider.

 

Non Faulty Returns:

 

We hope you are delighted with your uniform purchase, however if you would like to return it for whatever reason we will be happy to exchange the goods or offer you a refund within 8 weeks of purchase or if bought for the start of a term then 8 weeks from the start of that term, subject to the following conditions:

  1. Returns require proof of purchase which can be in the form of a receipt if it was bought from a branch or an order ID number if bought online.
  2. Garments will only be refunded if they are in saleable condition, the original packaging is intact and labels are present such as swing tickets, garment labels and sizing information. We do understand that garments will have been removed from packaging to try on.
  3. Refunds for items returned to our Customer Service Centre will be made to you within 14 days of the date we receive the return.
  4. Refunds for items returned to a School Shop or to Simmonds in Tunbridge Wells will be made at the time of your visit.
  5. Refunds will be made by crediting your payment card account from which the money was originally debited. Purchases made by cash at a branch will be refunded in cash at a branch or by cheque if returned to the Customer Service Centre.
  6. Returning an item is your responsibility and if you wish to return it to the Customer Service Centre rather than a branch we recommend getting a proof of postage document from your service provider.
  7. If you are returning an on-line purchase please enclose the despatch paperwork and returns form which accompanied your online purchase.

 

Post and Packaging Print  
 
Post and packing is free on all orders delivered within the UK.
 
Delivery via Royal Mail, in most cases; higher value orders will be despatched via a courier service. Despatch is within 5 working days of receipt of the order unless otherwise specified at the point of ordering.
Returns FormPrint  

Returns form for online shopping with

  Simmonds

 

We hope you are happy with your online shopping purchases, but in the event of a refund being required, please complete and return this form with your purchases.

 

CUSTOMER NAME…………………………………………………ORDER DATE……………………..

 

CUSTOMER ID………………………………………………………ORDER ID………………………….

 

Below, please list the goods being returned and the reason for their return so that your refund may be processed. Exchanges are not possible; please re-order the item you require via our website at www.simmonds-ltd.com

1……………………………………………………………………………..…….return code………………..

2…………………………………………………………………………………...return code…………….….

3………………………………………………………………………………..….return code………………..

4…………………………………………………………………………………….return code………………..

 

Return Codes are listed below:

 

B = too big

S = too small

 

F = fit

C = Colour

W = wrong goods sent

A = arrived too late

D = damaged on arrival

X = Faulty

 

If you require alternative goods, please re-order online separately and your order will receive our immediate attention. Refunds and purchases will be treated as individual transactions.

 

 

 

Please return to:

……………………………………………………………………………………….....................................

 

Customer Returns Services

 S. Simmonds & Son Ltd.

 3-5 Eldon Way

 Paddock Wood

 Tonbridge

 Kent   TN12 6BE

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