Est. 1837   

Welcome to our online school uniform store

... value for money, quality & service

You are here: Policies   |  October 07, 2008   |     |  Register
Returns Policy
Returns Policy
 
Goods purchased from Simmonds Online can be returned to the school shop or Simmonds, Tunbridge Wells.
 
Returns:
 
  • A. We hope you are happy with your purchase; if however there is a problem with any goods ordered you are entitled to a refund within 7 /10 working days of delivery.
  • B. If you require a refund, this will be actioned at the point when the goods are received back in the warehouse.
  • C. The return of goods and the associated costs are your responsibility.
  • D. Garments can only be refunded if they are in their original undamaged packaging, and are complete with all labels.
  • E. Refunds will be made [less any applicable discount] by re-crediting your payment card account from which the money was originally debited.
  • F. Please return goods to S Simmonds & Son Ltd, Unit 13, Eldon Way Industrial Estate, Paddock Wood, Tonbridge, Kent TN12 6BE. Please enclose the despatch paperwork and returns form which accompanied your online order with any goods returned. We strongly recommend that you please obtain a proof of posting certificate available from the Post Office for your order. This is for your protection and satisfaction.
 
Faulty Goods:
 
  • A. We pride ourselves on the high quality goods we sell, but we do understand that occasionally there can be discrepancies with what is shown on a website or with the manufacture of goods. We have a dedicated email customerservice@simmonds-ltd.com and telephone line 01732 837202. Please be assured we are available to answer any queries you may have.
  • B. If goods are defective, incorrect or damaged upon delivery, please notify Simmonds as soon as you become aware of the problem
  • C. We ask that you allow us to [at your option] repair, replace or refund you for the price paid for any goods which are found to be defective, incorrect or damaged upon delivery.
  • D. Each return situation is dealt with on an individual basis.
  • E. Simmonds would need to see goods before a decision is made as to how to rectify the fault or to authorise a refund.
  • F. If it is not possible to send replacement goods, we would ensure that the price of the goods paid by you and postage costs are refunded.
  • G. As with the returns policy above [point F], you need proof of posting from the Post Office for confirmation of delivery as Simmonds cannot be held responsible for the loss or non delivery of returned merchandise, whether faulty or otherwise.
 
 
April 2008
Post and Packaging Print  
 
Please note that goods purchased from Simmonds Online are subject to a post and packaging charge in accordance with postage costs.
 
These charges are based on the size and weight of goods when packaged.
 
Due to the varying combinations of goods it is not possible to specify all charge options. The minimum charge is £1.14 and payment is payable with order.
 
Delivery is via Royal Mail and is within 5 working days of receipt of the order unless otherwise specified at the point of ordering.
Returns FormPrint  
Returns form for online shopping with Simmonds
 
 
We hope you are happy with your online shopping purchases, but in the event of a refund being required, please complete and return this form with your purchases.
 
 
CUSTOMER NAME……………………………………………… ORDER DATE ………………….
 
CUSTOMER ID………………………………………………….... ORDER ID ………………………
 
Below please list the goods being returned and the reason for their return. The reason codes are listed below and they are abbreviated by a letter
 
1. ………………………………………………………………………….return code………………….
 
2. ………………………………………………………………………….return code………………….
 
3. ………………………………………………………………………….return code………………….
 
4. ………………………………………………………………………….return code………………….
 
5. ………………………………………………………………………….return code………………….
 
Return codes:
 
B = too big
 
S = too small
F = fit
 
C = colour
 
W = wrong goods sent
A = arrived too late
 
D = damaged on arrival
 
X = faulty
 
 
If you require alternative goods, please re-order online separately and your order will receive our immediate attention. Refunds and purchases will be treated as individual transactions.
 
Please return to:
 
……………………………………………………………………………………………………………..
 
                                                                                        postage to be paid
                                                                                        by sender
Customer Returns Services
Simmonds & Son Ltd
13 Eldon Way
Paddock Wood
Kent       
TN12 6BE
 
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