Frequently Asked Questions

    FAQ

  • How do I view uniform for my school?

    On our home page, either scroll down until you find your school or type in the name of your school in the search bar.

  • Why do I need to register?

    We ask you to register and login to simplify your future checkout process. Your details will never be passed onto any third party and we will email you only to let you know about any promotions or events relating to your schools

  • How do I make a purchase?

    Select your item, using either 'Quick View' or select the item for a more detailed description. Upon selecting the item choose the size required, the quantity desired and the colour if appropriate, and 'Add to Cart'. Should embroidery be required this option will also be available, but please be aware that any embroidered items are non-returnable and non-exchangeable. To continue, either press 'Continue Shopping' or 'Checkout'. At 'Checkout' you can review your cart and make any amendments if necessary. When you are ready to complete your order, press 'Proceed to Checkout'.

  • What happens if an item it out of stock?

    You will still be able to purchase the item, and it will be despatched to you as soon as the stock has been replenished. Payment will be taken for the item at the time of placing the order.

  • Why do you take payment for out of stock items?

    By taking payment we are able to despatch the item as soon as it comes into stock at our warehouse, which means a shorter waiting time for you.

  • I haven't received all my items, what should I do?

    Some of your items may be coming from a different shipping centre, so you may receive more than one parcel or some items may be out of stock. The despatch note inside your parcel and your email confirmation should detail any items still to follow. Should you wish to enquire about your online order please call Customer Service on 01892 837202 (Mon-Fri 9.00am-5.30) or email customerservice@simmonds-ltd.com

  • How do I log in?

    In the first instance, you must register and set up an account and password. For future login enter your user name (email address) and password. If you have forgotten your password click 'Forgot your password?' and a reset link will be sent to your registered email address.

  • How do I return items?

    You can return any item to us for a refund or exchange via post or to any of our school shops (with the exception of embroidered or used items - please see our Returns Policy). Please fill in the Returns form that you received in the paperwork with your original order.

  • Who pays for postage of returned item?

    As all items are posted to you free of charge, we do not pay for postage on returned items. This does not apply to goods deemed faulty.

  • I have received a faulty item what do I do?

    Contact our Customer Service team on 01892 837202 or my email customerservice@simmonds-ltd.com We will need to see the fault in order to process a refund or exchange, so you may be asked to post the item back or to send a photo.