Shipping Policy

• Post and packing is free on all orders delivered within the UK. 

• Despatch will normally be made within 5 working days of receipt of the order, unless otherwise specified on the Web Site at the point of ordering. 
 
• Our standard delivery will be made via 2nd Class Royal Mail. 

• Parcels sent via standard Royal Mail are not tracked and therefore do not require signing for.  
 
• Simmonds may opt to use the Royal Mail Recorded Delivery Service if a parcel exceeds a value of £100 or other circumstances indicate the need for this service to be used. 

• Please note that we reserve the right not to deliver an order if we believe the address not to be secure, for example to a communal postal address or PO box number. 
 
• In the event that a parcel was despatched by S Simmonds & Son Ltd. but not received by you in the first instance, please may we ask you to: 

    • Check if someone else at your address has accepted your parcel.  
    • Look around the delivery location. Your parcel may have been left with a neighbour close by or in a safe dry place like a porch or garage.  
    • Look for a notification of an attempted delivery. You may find an attempted delivery notice in your letter box or on your doorstep. Follow the instructions on that notice to request redelivery or to arrange collection of the parcel.
    • Speak to your regular post person who may be able to help locate the parcel.
    • Contact Royal Mail / the carrier if there is still no sign of the parcel. 

• In the event that a parcel is not found then after a reasonable time has elapsed, you can cancel your order under the Distance Selling Regulations and receive a full refund. You may also request that replacements goods are sent and these may be despatched at the discretion of S Simmonds & Son Ltd.  

• Please note that S Simmonds & Son Ltd. needs to ensure that unwarranted claims are not made and as such we retain the right to request further information from the claimant and to refuse claims that we suspect are unwarranted. Reasonable time is deemed to be 28 days from despatch of your order. 

• By placing an order to be despatched / delivered by S Simmonds & Son Ltd. customers are deemed to have read and accepted the above conditions.